Do carriers boost the mobile hotspot data usage numbers?

Back in mid-2012, when I was looking for a mobile hotspot, I noticed that at almost unusable speeds, I was tearing through the Verizon Hotspot's 10 GB data limit.  It didn't make any sense.  Except for the trip from the Verizon store, I didn't have access to LTE.  At home, I was barely able to get e-mail.  Yet, most of the allotment was being used very quickly.

Saturday, I bought one of their newest hotspots and I'm already more than 33% through my monthly allotment of 5 GB.  The firmware update was surely included in the usage, since obviously, that wouldn't go to the company.  (Why put out a device that is updated when you can charge for the update indirectly?)  I had 12 GB with Sprint, and even when I had 5 GB, it didn't go this quickly, though they seem to count all of their overhead as part of my usage.

3 full days

Since there aren't a lot of alternatives here, I will be using the mobile hotspot, either the hardware device from Verizon, or the software functionality on the iPhone 5c from Sprint.  I'm guessing that I'll be close on data at the end of the billing period.

The salesperson told me that Verizon charges $10 per 1 gigabyte over the limit, which doesn't seem horrible.  I expected something more like $1 per extra megabyte.

To be clear, I had already stopped the automatic update of tablet applications.  People often seem upset than Apple take so long to authorize an update to an application, but the other side is annoying.  I see developers on Android updating their applications daily.  I don't develop mobile software, but unless there is an emergency, why not get several updates into the app every week?

Of course, Google applications on (Mac) OS X can't be stopped.  These days, I rarely find that Chrome hasn't been updated ahead of a notice on a news site, unless of course, I don't have a connection while I'm out.  Picasa is the Google exception, and the company has major problems there.  The Update menu item doesn't work.  It never finds an update, even when there is one.  When there is an update, I receive a pop-up dialog box asking me to run the installation.  I do that, and when I go to one of normal user accounts (as opposed to Administrator), it asks that I download and install it there, also.  Obviously, it's the same software across user accounts, download it once.

1 full week

Update 2014.03.09: I'm about 40% through my monthly allotment in about 1 week.  That's scary.  I hope it isn't repeated the next month.

2 weeks

Update 2014.03.16: I'm about 80% through my monthly allotment, with half a month to go.  I can only wonder as to what is using all the data, since I'm not watching videos.  It looks as though Verizon doesn't count the same way as Sprint did.  I would rarely go beyond 6 GB in a month.  I'm going to end up using my Sprint phone as a hotspot, which could last me the rest of the month, but who knows?

Funny that ABC News was running a story about prepaid phone calls and how AT&T and T-Mobile charge you for the operational length of the call, rather than the talk time of the call.  They said that Verizon only charged for the talk time.  I hope that they're not making up for it here.

Update 2014.03.17: I've apparently used 0.765GB in almost exactly 48 hours.  This will be the second time I've tried to update this blog entry with the addition of the graphic.   Well, the graphic was still being held by Google, even though Blogger did not update this blog entry--small favors.  In any case, I can only imagine that Google Maps is responsible for using so much data.  I watch videos on my Unlimited Data phone, not through the hotspot.

Update 2014.03.19: I turned off the Mifi hotspot just after I read the total usage.  When I went to the local affiliate to pay my first bill, I asked them about the current number and he had just switched from that page, but he said that it seemed to be what I mentioned.  I was half-hoping that it would have still increased with it completely off, to prove that there was a problem.

Since I've been using the phone on Sprint as a hotspot for two days, usage has been minimal.   I also noticed that MacRumors was mentioning a problem with iOS 7.1 and hotspot functionality, but since I didn't use it prior to 7.1, I am probably not having any issue.

Update 2014.03.21: I've been using my phone as a hotspot and it's been a bit troublesome if I stop the hotspot functionality.

The next morning after turning off the MiFi hotspot

2.5 days after the first Sprint measure

It seems very different in usage but that may be because it's so slow most of the time, and in frustration, I leave the computer or tablet without achieving much, though it might be some other reason.  I still find it humorous that Sprint wants to confuse the issue by measuring in KiloBytes.  Maybe, it confuses them, too.  It's sadly amusing that on their Sprint-labeled Speedtest.net page, they mistakenly identify the results in MegaBytes per second instead of MegaBits per second.  I'm sure Sprint would have more customers if their data services were 8 times as fast.  With the Tri-Fi hotspot, I often had trouble getting e-mail.  Isn't that pathetic?  I always thought that a dedicated device would be so much better than a phone doing double duty but not so with the Sierra Wireless/Netgear devices, especially since they offer cradles to boost the signal gain.

I caved and changed from 5 GB on Verizon to 10 GB per month.  It's an extra $30, which is better than $10 per 1 GB or $50.

It's still easier to remember the phone than the mobile hotspot when I leave town for a quick trip.  It's still important to watch the usage, as I could suddenly exceed 10 GB.  e.g., I have the Asphalt 8 game on the phone and the Nexus 7 tablet.  It's 1.5 GB on one and 1.3 GB on the other.  Since they'll likely charge for their overhead, that 2.8 GB will probably balloon to 3.5 GB easily.  Try finding some free WiFi source to let you update that much easily.  I know of places but I'll have to drive 25-45 miles to go there.

How does adding an extra 5 GB get to 3.871?

Gaaaaaaaaahhhhhhhh!

 I had not used 5 GB and I changed to 10 GB so, they gave me a lot less than 5 GB.  For the sake of clarity, I should have had it start on the next billing period, don't you think?

I think Verizon may have a problem

I tried to call customer service but the sound was so awful, I couldn't really hear the menu options well.  Was that a tactic to get me to change my phone to Verizon?  I don't remember the problem in 2012.  I don't make many phone calls, so who knows?

Update 2014.04.04: I needed to back date (retroactive) the plan to the first day of the period.  They took my change on the 21st day of the month and used pro rata math to give me 3.871, which knowing my situation, no one knowledgeable and in their right mind would have done because it caused an overage.

Update 2015.01.31: This hit hard today, though I haven't been keeping track of my usage strictly.

Most of the month I've been using a FreedomPop home internet connection over LTE.  If I go over 2 GB on Verizon, it's pretty much the same as 10 GB on FreedomPop.  When I went over by 4 GB, uploading my new video work, I had to do something.

So, I didn't use the Verizon mobile hotspot until the 21st really.  I was updating the computer and phone and it showed 2.2 GB, which is a lot from 10 GB monthly.  Today, I got a message that I was over 75%--or over 7.5 GB.  In the last 3 days, I've been working on a few videos from skateboarding, and a musical performance the other night.  I find it difficult to believe that I used 6 GB, and only have about 1.4 GB remaining.  Thankfully, that was after the latest group of videos were finished and up on YouTube.  I was uploading to YouTube and Vimeo, so that's part of the problem, but Vimeo let me upload the full load of the second video and told me that it wasn't HD because I need to pay extra for more than a certain small amount.

In any case, it's going to be back to zero on the 2nd, but in the meantime, I have to be a bit more frugal.

No more Sierra Wireless/Netgear mobile hotspots

Is this odd that it follows my "No more Panasonic lenses" blog entry?  It's been a week.

I've been fighting with my Sierra Wireless Tri-Fi mobile hotspot for quite a while.  I got it in June 2012, after auditioning similar LTE devices from AT&T/SBC and Verizon Wireless.  (N.B. you can't buy Sierra Wireless-named devices now--Netgear bought the company, so everything is labeled Netgear now.  At the Sprint store there was another Netgear mobile hotspot with a cradle, this one a tri-band (Spark) LTE device.  If it needs a cradle to work correctly, it's a poor design.  Don't buy it!  By the way, I'm not against Netgear networking equipment otherwise.  In fact, I use it.)

At the time when I bought the hotspot in 2012, there wasn't much LTE coverage, and what was there was already overwhelmed.  WiMAX was more likely to be available.

AT&T/SBC enabled HSPA in town, not HSPA+ but merely the so-so topology that was similarly constrained like EVDO Rev. A or B.  Since most people were accustomed to GPRS or EDGE, it was reasonably fast.  Today, it's likely bogged down with all the extra traffic, and there is no LTE.

Verizon offered LTE in town a couple of months after I took their device back to them but at the time I got the device, their 3G data speeds were worse than Sprint (getting e-mail was a problem), and their LTE speeds weren't great in an area that had already matured.

Today, the reality hit the fan.

I couldn't get a connection with the mobile hotspot at all.  The device sat there between 15 and 30 minutes and wouldn't connect.  I went to the store, which is about 2 miles from home.  I tried to check-in with Yelp on the phone and even that didn't work outside or inside the store.  (They're upgrading the towers for LTE, but if the phone doesn't work well, what's the point?  The Sprint store and Verizon affiliate store are very close to the tower but so are the shopping centers.  At Christmas, I could hardly get any service.)

In the store, I waited and waited, as Saturdays are busy.  When someone talked to me, I tried to be calm.  In the end, he told me to call customer service, and demand that my contract be canceled and that the ETF be credited so that I would pay nothing.

I drove near the Verizon Wireless affiliate, near the tower, so I could hope to make a clear call.  I called and navigated the menu system to "end contract" or some such menu item.  Janelle answered within the 30 seconds that they stated and we did a little dance.

In the end, she ended the contract, credited the account, so that I would pay nothing.  I also had her turn on the Personal Hotspot feature on the phone, so I could at least get e-mail.  She was extremely pleasant and took care of me well.  They've increased the prices for the hotspot add-on.  I think the 6 GB hotspot add-on was $49.99, instead of $29.99 for 5 GB previously, and I selected the 2 GB add-on for $19.99.

I walked into the Verizon Wireless reseller after the call.  They had one beat-up mobile hotspot on display.  When I got to talk to someone, I learned that they only had two others in the store.  I chose the Novatel Wireless device.  I'm trying to be a good American, okay?  The other device was the ZTE (890L?) mobile hotspot I tried in 2012, and I would rather have a newer, less intensive chipset for better battery life, especially since the batteries were half the size (1800 mAh vs 3600 mAh) of the Sierra Wireless unit I'd been using.  I read my initial blog entry and I had problems with that ZTE brand device but lots of firmware changes have probably fixed everything.

About $120 got me out the door, will 2 years of walk-in-trade-in insurance on the device.  $60 for insurance seems okay considering that it would have been $8 per month with Asurion, which would be $192 over 2 years.

Sprint LTE in Trotwood, OH

Verizon LTE in Richmond, IN

When I arrived home, I got connected with the computer.  I got 12.79 Mbps down and 4..25 Mbps up.  Unfortunately, it hasn't worked since then.  It went to do an update and it froze at 48%.  I powered off and powered on, and selected the update and it was downloaded completely, and took a very long time to do the actual update.  It still isn't working for me.  I just checked the tablet again.

Thankfully, while I was terminating the Sprint mobile hotspot, I had the representative enable the Personal Hotspot feature and that is working exceptionally well, as I would expect the connection to be.  Unfortunately, their add-on prices were enormous and I only went to 2 GB, Sprint overhead and all.  It's an emergency substitute and of course, when the Verizon mobile hotspot is close on data.  Verizon charges $10 for an extra Gigabyte which seemed very reasonable, as Sprint has been a pain for overages, not that I've had any for a long time, but they really promote you going with a heavy plan.

So, now, back to the Verizon store to see what the !@#$ problem is.

Who knows?  I took my laptop computer, my 2013 Nexus 7 tablet, and the MiFi mobile hotspot.  Everything worked perfectly in the store and here at home now.  I hope there are no further problems.

It's still fine, although it hasn't been quite as fast.  I suspect that as the evening progressed, more people headed to this side of town where more restaurants and shopping exist.  When the winter storm hits, I would imagine speeds will be increased--or not decreased as much as when things are busy.

I also returned to the Sprint store to tell them how much better the iPhone 5c handled hotspot duties than the dedicated hotspot device.  Isn't that sad that the device wasn't better?  They were surprised also.

Update 2014.03.02: The lack of the Tri-Fi hotspot seems to have left the iPhone 5c in a better state of communication.  It seems to be faster and smoother in communication with the towers.  Could the Tri-Fi have been interfering with this (and the previous iPhone 4s) phone over 1.5 years?   That's just scary that one device could be so disruptive, especially since it was meant to be so helpful by granting access to three different topologies/technologies.

3 full days

1 full week

Update 2014.03.04: As I wondered back in 2012, I wonder if Verizon cheats on their usage numbers.  It has been 3 full days, and I've already used over 1 GB (20%) without any video.   I've always felt that Sprint charges me for their overhead, as well as my traffic, but this seems ridiculous.  I didn't check to see how much the firmware update cost me, but I'm sure they didn't do that for free.

I tried to write a review of the Tri-Fi mobile hotspot and I was careful to only use the truth, but Sprint don't approve of service-related talk.  How can you discuss an item's connectivity without touching on how well it connects?

Update 2014.03.29: Thankfully, the Novatel Wireless MiFi-5510L has performed well.  Its touch-capable buttons are not very responsive, but what counts is the connectivity between the computer, tablet, and the internet.  That works.  Even the iPhone 5c as a mobile hotspot is quite good, though it can be stubborn connecting to the computer, another Apple product, at times.

I extended the Verizon plan to 10 GB, and at the switchover on the 21st, instead of saving 10 GB, it gave an odd, seemingly-unrelated number.  I checked earlier and it was just over 9 GB, even though it had several days away.  It is now completely off and disconnected.  Verizon's $10 per 1 GB isn't so much but I'd rather not use it since I also have the phone for overages, and for those trips where I forget the mobile hotspot device.  That gives me the original 12 GB I had on Sprint, but with two devices which hopefully will not be down at the same time.  Since Sprint didn't discount anything, I expect the cost to be about the same.

Sprint is testing the waters with LTE in town, so the phone seems to be much better even on 3G/EVDO.  At some point in the next few days, LTE will supposedly be deployed on Sprint towers.