2015 Hyundai Accent GS

This is not my dream car but I needed to make an adjustment because of Volkswagen's diesel emissions mess.

I looked at a lot of used, errr, pre-owned cars before the Hyundai Accent GS showed up.  It was about US$2500 more than the cheapest car that was available, except that the car was apparently sold just before I had the money.  A Nissan Versa was the most likely car, but in my county, Honda, Acura, Toyota, and Nissan cars are most often stolen.  I'm not sure a Versa would be worth it to steal, but who knows why someone would steal a Honda Civic, either.  (Honda has sent me two advertisements for their cars and I didn't really consider their cars but the Fit is somewhat interesting.)

This Hyundai Accent GS has 137 hp @ 6300 rpm and 123 lb-ft @ 4850 rpm, which is quite a bit for a 1.6 liter engine.  Coming from the Volkswagen Golf 2.0 liter TDI with 236 lb-ft of torque, the Accent isn't quite as forceful but it's not bad, especially for a smaller engine.  It seems to scream like a motorcycle engine when pushed.  I've had it up to around 85 mph so far.  The skinny tires keep me wondering how much stress they'll take.  Finding performance tires in 14 or 15 inch sizes is impossible.  I've been averaging about 31 mpg.  That's better than the 1999 Golf GLS 2.0 liter at 27 mpg and less than the 2012 Golf TDI with 37 mpg.  However, at a little over 11 gallons of capacity, the fuel tank seems restrictive.  Thankfully, more filling stations have gasoline than diesel fuel.

I'm slowly adjusting to a car that isn't a Volkswagen.  The company seems to make the least of their cars ready for a race, even the diesel.  This Accent hatchback isn't completely different, in spirit.

It has a trip computer that assesses miles per gallon, remaining range, miles traveled, etc.  The button is not lit, so finding it in the dark is a matter of muscle memory.  Something that surprises me is that it works with miles but the temperature that is displayed is using Celsius.  I tried to erase the information, but not everything collected for the trip computer was erased.

There is a pseudo-manual mode for the automatic transmission, labeled Shiftronic, where you can shift up and down through the gears, similar to the TDI, but it lacks the paddles behind the steering wheels.

The Accent is slightly shorter than the Golf but isn't nearly as heavy.  It seems to me that even my 1985 VW GTI was heavier than the 2015 Hyundai Accent GS.  This one seems to handle bumpy roads much better than that one or the 1986 GTI did.

The materials used aren't as great but the seats are good.  The dashboard looks as though it was made for an SUV or a minivan.  It's not cheap but it doesn't give an air of high quality.  Years ago, VW looked at ways to make a cheap car seem expensive, and they achieved that.  If Hyundai would use matte plastic instead of the shiny stuff, it might go a long way toward the perception of high quality.  At around 40,000 miles, the driver's seat fabric is not as tight as it should be.  However, the foam is quite good and the seats are comfortable.

I had the factory stereo replaced today and the speakers are surprisingly good.  Apparently, the car was made for a typical Double DIN head unit and the Pioneer unit I bought went into it much easier than the old one came out, according to the installer.  With a Metra branded installation kit, it looks as though it belongs.

The good sound makes me forget about the narrow wheels and tires, mostly.  It's surprising that it is using the same speakers.

Naturally, a few things stick out:

The door locks have physical buttons, something my latest Volkswagen did not have.  There are also key holes on the frontmost doors.  Volkswagen has one but it's hidden.  Giving thieves an easy way into the car is not acceptable.  I'm betting that I can lock my keys in the car, which is extremely difficult to do with any Volkswagen.

There is an automatic opening (auto down, as they say) control for the driver's side window.  Unfortunately, it doesn't work for the other windows and it doesn't work for closing the window, either.  It was very convenient in the TDI to put all of the windows up while parking.

The lighting is on a stalk, except for the dimmer.  The other evening, I left the lights activated and the next morning, it let me know but it had deactivated the lights instead of letting my mistake drain the battery.  Now, I check the stalk every time I get ready to exit the car.

A little Volvo, a lot of Dodge, not much view out

The car has huge blind spots, as it comes with a high waistline and a big slot for a rear window, as though it was designed by Dodge.  I'm getting used to it, but I need to be more careful.   I was thinking about cameras all around the car--they can feed my stereo, if I can find a switch to show each.  I managed to jump a curb while turning into a parking lot where I've been hundreds of times.  Thank goodness for steel wheels but the poor (apparently metal) wheel cover looks like Pablo Picasso had some extra time on his hands.

Update 2017.03.13: I've had the car for almost 3 full months.  I've put around 4000 miles on it already.  It's been good enough.

I'm more familiar with the car but I don't feel as though it is really mine.  Even the Pioneer stereo head unit doesn't seem happy.

I've gotten better with the lights but I've learned that the (supposedly) mandatory daytime driving lights have to be activated.  This explains a lot when I have seen so many newer vehicles without the daytime driving lights working.

I still forget the fuel filler door every 4th time but I don't forget to fill the tank with gasoline, thankfully.

The Active ECO system is still a pain but predicting where it is advantageous is difficult.  The car seems to average around 32-33 mpg, but I've seen up to 39.8 cumulative mpg, which still worked out as much less.  A couple of times I recorded less when filling the tank, but that was more a problem with the fancy recovery hoses that cover the opening, and my lack of experience.  It's rare to see more than 35 mpg, even though this car is rated at 37 mpg highway.  I'm not sure what they're expecting on the pedal, but I know when I'm overdoing it.  That's usually when the numbers go up.

You'd think that a light car with an efficient engine would do better.  It has a lovely motorcycle-like scream when the engine is pushed to higher speeds.

I kind of wonder if the company actually considers the whole car.  I laughed when I first saw the Veloster.  It looked as though one team worked on the front, another worked on the back of the car, and an unpaid intern put the two ends together.  The newest Elantra GT makes me think this also.  The Accent GS is better but for various reasons, I doubt that they actually test the cars with real people.  Maybe, it's just that Volkswagen goes out of its way to make a comfortable car at a low price but not an ultra low price.

Still, I got a car with the remainder of the factory warranty and that was a big plus.  Hopefully, the maintenance won't break the bank, although the dealership does its best.

Switching Car Brands

I've been driving for quite a while, legally, and a bit before I was legally able to drive.  My first experience in the driver's seat was in Sunnyvale, California on El Camino Real, a road I use occasionally.  I must have been 3 the first time and I broke the turn signal lever as I moved it wildly.

I got my first car Christmas Day 1976, a 1967 Pontiac Firebird with a lot of little problems.  In those times, we had a lot of huge cars.  My mother had a 1970 Lincoln Continental 4 door with 7.7 liter engine.  It wasn't as pillow-y soft as other huge cars on the road, but it wasn't a race car either.  My driving instructor was surprised to see it.  We needed to inform my mum that I was driving that day, so we stopped next to her and told her.  As we pulled away, my instructor said "You're going to drive that?"  Of course, I already had driven it.

I've owned the following cars:

1967 Pontiac Firebird, 3.8 litre I-6, 3 speed manual
1974 Mazda RX-3, 1.1 litre 2 rotor, 4 speed manual
1980 Ford Mustang, 2.3 litre turbo I-4, 4 speed manual
1985 Volkswagen GTI, 1.8 litre I-4, 5 speed manual
1986 Volkswagen GTI, 1.8 litre I-4, 5 speed manual
1990 Volkswagen Corrado, 1.8 litre supercharger I-4, 5 speed manual
1985 Mazda RX-7, 1.1 litre 2 rotor, 5 speed manual
1999 Volkswagen Golf GLS, 2.0 litre I-4, 5 speed manual
2012 Volkswagen Golf TDI, 2.0 litre diesel I-4, 6 speed automatic

The two American cars were not exactly ready for the road.  I remember my 1967 Firebird being passed by a Volkswagen Beetle back around 1979.  The Mustang had a Pinto engine with what seemed a 10 minute add-on turbocharger rigging.  It would go to 130 mph but it took (almost) all day to get there, and when I got rid of it, it had 5 cracks in the cylinder head.

Since the Golf TDI has been returned to Volkswagen, I've been looking for a suitable car.  The most likely brand would be Mazda, but the previous Mazda 3 hatchback is what I like and they're difficult to find, and other than the Mazda 2, they don't really fit me.  Subaru would be interesting, but they're too expensive, as I'm trying to get as close to US$10,000 as I can.  (Sadly, I'm coming from a US$27,000+ car, so nothing will really compare.)

I narrowed the list to cars available from the current dealership or those from the same company, since I know what to expect from their service departments.  Since I'm not willing to get another Volkswagen, it came down to Nissan and Hyundai.

The Nissan Versa Note, which sounds like a collaboration with Panasonic on a notebook computer, is a good size for me, and not horribly expensive.

The other choice is a Hyundai Accent hatchback.  It's about the same size outside but with a compact car rating, not subcompact because the interior is a bit more roomy.  I considered an Elantra, which is bigger, and a few with the boot/trunk are less expensive, but the model seems bigger than I want to go.

There is one of each that is a bit about US$12,000.  I would have preferred the least I could spend but getting a car with a warranty is important.  Getting something I like seems somewhat important also.

These cars are about the same size as my 1999 Volkswagen Golf on the outside but not so much on the inside.  When I drove the Elantra, it seemed wider, but it may be that you sit down and the windows are short.  It's sort of Dodge-like, especially with the slit for a rear window.

The driving experience was very Toyota-like.  Look at that list of cars.  Do you see a Toyota, Nissan, or Honda?  In my view, Toyota is like General Motors and Nissan is like Ford.  Honda isn't so dissimilar to Chrysler, except in reliability.  I'm not saying that everyone should have a car that wants to go fast around curves.  Some people might not be able to handle that.  When I first took my 1990 VW Corrado on my usual 10 hour trip to visit my parents, it only took 8.5 hours.  I didn't have to slow down much.

This Hyundai Accent has 14 inch wheels.  This will be a first.  The last time I contemplated 14 inch wheels would have been in the 1970s or maybe, the 1980 Ford Mustang.  I ended up with the TRX package with the 390mm wheels and tires.  I'm not sure but I feel as though I should change to 16 inch alloy wheels with H-rated tires.  It might not help, though.  The car also has rear drum brakes, something I have not had since the 1980 Mustang.

It could keep me out of trouble, though.  No more 90-100 mph, unless I'm on the back of a transport going that fast.  The Active Eco contraption has a switch, so it might be interesting to see how much the personality of the car changes.  However, it's still not going to have 230 lb-ft of torque as the Golf TDI did.  Of course, if they fix the emissions control on those vehicles, the TDI might come down more than a few.

Having a more passive car should be frustrating, but maybe, it will bring peace.  Then again, I might spend some of the money on enhancements.

Update 2016.12.20: I've got the 2015 Hyundai Accent GS.  It's not awful but it's not great.  I'll learn to like it once I get my phone charger in there and set my radio stations and find some way to play the music from my phone.

I'm a little uncomfortable that the rear windows don't have extra tint.  When I drive with bags of photographic equipment in the bag seat, it's better I don't let people know.  Most of what I have, they probably wouldn't recognize anyway, and would have trouble selling, but they might break into the car anyway.

Tax, of course, wasn't cheap, and the dealer wasn't flexible on the price.  They do a search around the area and try to find a good price.  They saved me going to the DMV and that was practically worth any price.

The stereo isn't very good and Best Buy had a number of capable Kenwood models for under US$200, but fitting them properly may add a lot to the cost.  $200+ for parts and installation?  It's odd that all of the Kenwood, JVC, and Pioneer models they have support Chinese but not Japanese.  My Volkswagen was similar.  iOS and Android-compatible models start at about US$500.

The car, having the narrow tires on steel wheels, feels like an SUV ready to tip over during a turn.  I may come to a calmer experience with it but for now, I will be too reactive to avoid disaster.

Update 2016.12.22: I filled up the Accent for the first time yesterday.  It was an odd feeling because the filler door is on the driver's side and there is a release next to the driver's seat and I haven't pumped gasoline for almost four years.  The fill up only took something like 4.4 gallons--it was around half on the gauge.  I think the tank has something like 11.2 gallon capacity.  I drove a bit and it moved away from full rather quickly.  I saw the instantaneous mpg rating at 37 mpg for a moment or two, but it wasn't like I could hold that in normal traffic.  It seems 30 is about all it will do, even though the Active Eco system is engaged.

Update 2016.12.23: Driving in the rain was less dangerous than I thought it would be.  It wasn't confidence inspiring, either.

175/70-14 tires aren't exactly great in the rain when they're geared for low rolling resistance.  However, the traction control wasn't activated on slick roads.  It was activated last night on dry roads when I accelerated too quickly.  I'm looking for a better solution to the tires and wheels but it won't be easy to find a strong and low cost solution.  At 75 mph, it feels nervous.  Well, if I must, it feels nervous at 55 mph.  The engine screams like something from Suzuki, but the tires definitely don't feel a good match.

When I updated my insurance, I was surprised.  My payments went from roughly $112 to $125 each month.  I'd think a South Korean car would be much cheaper to repair than a German car that was made in Germany.  Is Volkswagen so much better that a ~$27,000 2012 car would be cheaper than a ~$15,000 2015 car?

Update 2016.12.24: I went for fuel again.  Filling up took a bit longer but not long.  31 something mpg was all I got so far.  I turned off the Active Eco technology.  I'm not noticing much of a difference in performance or economy, although it waits for less pressure on the pedal to shift to the final gear.  Using the pseudo-manual Shiftronic mode could make things even better with some control of the process.  Unfortunately, this car doesn't have the shift paddles behind the steering wheel, as the TDI did.

Got my rear half of the car windows tinted.  It was relatively inexpensive at $179 something.   They did great work on my TDI.  However, I notice that the previous 20% and the current 20% seem quite different.  I suspect that they used 5% on the TDI.

Update 2016.12.29: Filling up lasted a bit longer.  I went for a drive to San Jose, which is about an hour's drive in itself, and then, all the side trips took a bit out.  During the trip up the foothills, I didn't push it quite as much as the TDI, which I usually let go at 90 mph.  I'm still not sure about the skinny tires on the Accent, but it handled 75-80 mph fairly well and 85 mph here and there elsewhere.

With Active Eco off and the extra trip, I got 32.91 mpg versus 31.20 mpg with it enabled.  It's by no means conclusive, but it is interesting.  I'm probably acclimating myself to the quirks of the engine and gearing.  They really should have put a Continuously Variable Transmission on the car to get the most out of it, but at least, they put a 6 speed automatic in there instead of 4 or 5 gears.

I don't believe I saw a quick 37.x mpg as I did with the Active Eco, but it didn't seem to make a noticeable difference anyway.  I've enabled the technology again to see if it actually helps.

It's odd that the trip computer button has no light on it.  I suppose you might only want to find it in the daylight but I suspect that on a trip, you might want to find it at night.  Still, having a trip computer at all is surprising at the price point of this car.

Cameras for photographers, please, not just electronic devices taking photos

I've written a few times about checklist engineering.  It's popular with electronics companies such as Sony and Samsung.  It's generally popular with car companies like Chevrolet, Hyundai, and Honda.  It's about building devices with the personality of a toaster.

For the longest time, great cameras were designed by photographers.  A company would look at what worked for a person who didn't just snap photos, but wanted the camera to work each time, every time with consistency.

I never found rangefinders to be this kind of camera but people adored them.  Although the old medium format viewfinders were rather odd with the upside-down image (so were twin lens reflex), looking down from the top of the camera, you were engaged in the process.  Your imagination worked with reality.

Then, with the SLR, imagination wasn't quite as necessary.  You could see almost how the final image would be, as you looked through the lens with which the image would be captured.  Then, if you used the correct film and processed it well, you'd end up with an image that came close to your vision, your imagination of the scene.

Today, cameras are easy.  You don't have to think at all.  Auto-this, Auto-that are available.  You can even set the camera to take photos at intervals and just leave the camera doing its own thing, so you don't have to be bothered.

What camera engages you?  What equipment says "come out, and let's hear and see and find a story to re-tell people."?

For me, the Fujica series of 135 format SLRs from FujiFilm and the OM-series from Olympus were those kinds of equipment.  The Olympus E-1 was another, more specific, more modern model, and certainly now, the FujiFilm X-T1 seems to pull at me that same way, even though I've yet to buy one.

Intuitive controls are important and the camera body has to feel like an extension of the arm (for me, at least).  That sort of design doesn't come by starting by specifying internal components and working toward the outside eventually.

Look at the Sony A7/A7R duo.  They might as well be called "The Committee" because that's who designed them.  There was so little thought to the exterior that a 10 year old could have done it (with Lego?).  It's a brilliant combination of parts inside but who but Sony fanatics will want to use it?

The FujiFilm X-T1 has the controls all over it, much like the Fujica ST801 that was so dear, or the Olympus OM-1, if they had been designed for the digital age.  When the controls are where you want them to be and you don't have to access a display to make changes, you can be part of the process.

What I photograph with sports doesn't happen twice.  There are no second chances.  The camera body and lens have to work with me at all times.  I don't need to go back to a photo and find that my nose touched the rear display (Why Olympus with the E-M1 and FujiFilm with the X-T1 think I want those displays out in the open, I don't know.  The E-1 display was out in the open but it was off most of the time and had no touch capabilities.)  I keep the rear display hidden usually.  I don't need to find that a dial moves too easily, either.

The Nikon Df was made for people who care about such things, though I don't think it's for me.  I've had enough experience with heavy, slippery Nikon equipment from way back when.  The D800 (and the legendary, mythical D400) is better for me.

I've thought several times about gutting my Olympus E-1 and finding a way to put the Olympus E-5 or Panasonic GH3 equipment into it.  The E-5 innards might be a bit overwhelming for it, but the GH3's insides might just fit.  Matching the controls would be the problem, since I'm hardly a hardware engineer.  Of course, doing video on a 1.8 inch rear display might be a problem, though I rarely mess with video--so far.  However, getting photos in an intuitive environment would be wonderful again.

Mind, the Panasonic GH3 isn't a bad camera body.  It was my first encounter with an electronic viewfinder and it wasn't a very good encounter and they've re-worked the viewfinder for the GH4.  The problem is that it's not intuitive.  They seemed to look at the Olympus E-5, miniaturised various aspects of the design, gave it some Canon appeal, and moved a lot of control to the rear display.  Given what I've just written, you know that I don't have much love for the Olympus E-5 either.

The E-5 is a great tool.  You could use it to pound nails into the wall.  Like the E-1, it's possibly one of the strongest camera bodies from any dSLR maker.  It ignores intuitive design, unlike the E-1.  There is no mode dial, to provide space for a huge top display.  What it has over the E-1 is a higher resolution, better balance with larger lenses, and image stabilization but it never feels quite right in my hands.

So, I ask again, what camera engages you to go out to re-tell a story?

Update 2014.02.20: I was in a camera store yesterday talking to a salesperson I've met in the past.  I mentioned to him about the camera being an extension of the body and he just didn't get it.  I guess people growing up in a world where electronics were everyday devices has changed the thinking.  He suggested the Sony A7, but image quality alone isn't everything for me.  It has to be a good shooter and the A7 is an ergonomic disaster, as are most of Sony's serious camera bodies, unfortunately.  Apparently, the A7 is somewhat of a disaster to use, but is quite great at image quality.  Landscape photographers are more likely to take the time, as are rangefinder users, that Sony is giving them.

Update 2014.04.10: I'm not sure exactly why but the FujiFilm X-T1 has become a big hit for the company.  I think it's the overwhelming effect of all the dials.  Yes, the image quality is quite good, but I'm not sure that's the driving force, as it's much the same inside as the X-E2.  Is it a state of mind?  The camera body, like the Olympus E-M1 is just a bit small and uncomfortable for me, but with smaller lenses, it would be a great casual body with enough physical controls to delight the best perfectionist.

Cars can be such a nightmare

In my early years, when I could stand, my adoptive dad had me in the driver's seat, so I seem to be pre-disposed to driving a car.  My parents owned several, including a few new vehicles.  I've mostly had new vehicles.  I'm not one to buy appliance cars--like Honda and Toyota make, although they've made some interesting cars from time to time.  However, the interesting cars always seem to go wrong, and require more maintenance.

Here is a list of the cars I've had, in order:

• 1967 Pontiac Firebird, 3.8litre engine 1 barrel carb.
• 1974 Mazda RX-3, 1.1 litre rotary engine, 4 barrel carb. (new for Dad)
• 1980 Ford Mustang, 2.3 litre turbocharged engine with 2 barrel carb. (new)
• 1985 VW (Golf) GTI, 1.8 litre with mechanical fuel injection (new)
• 1986 VW (Golf) GTI, 1.8 litre with mechanical fuel injection, missing weld (new)
• 1990 VW Corrado, 1.8 litre with supercharger and fuel injection (new)
• 1985 Mazda RX-7 GS, 1.1 litre rotary engine with 4 barrel carb.
• 1999 VW Golf GLS, 2.0 litre with fuel injection (new)
• 2012 VW Golf TDI with DSG automatic Tiptronic

Four VWs, 2 Mazdas, 1 Ford, and 1 Pontiac.  The only reason I would consider another U.S. vehicle is because I like Chrysler/Dodge minivans, as my parents' Plymouth Voyager proved reliable--like an appliance.

Volkswagen is on my negative list, for various reasons.  I've replaced a number of their alloy wheels because they bent easily.  Their fuel systems weren't modified for U.S. fuel and had major problems with vapor lock.  Their brakes didn't last very long.  In other words, they were high maintenance.  I can say that the 1999 has proven that a lot of things have changed for the positive.  In exchange, I had 30 or so visits for the power window regulator clips, where the window would go down but would not go up.  The interior has had wardrobe malfunctions where the fabric pulled away and the centre arm rest came apart.  If these things had happened on a 13 year old car, I'd not have a problem with it.  That they happened on a 3 year old car--that's the problem.  The car now has 132,000+ miles on it and is enduring, though it doesn't seem happy at the moment.  U.S. cars just seem to go whether they have maintenance or not.  VWs don't do that very well.

Equally, the 1974 RX-3 had a problem with the rear main oil seal leaking and the car was dead but under warranty.  The engine was replaced at some point in time, but it took the proverbial forever.  On the other hand, I bought the 1985 RX-7 with 102,000+ miles on it and ran it until 156,000+ miles with almost no trouble.  I have little doubt that the engine is working quite smoothly still.  It was also a source of amusement at the Mobil Oil change place, as the salesperson told me how their product would lubricate the valves, the crankshaft, the camshaft, the lifters, etc.--all parts a Wankel rotary engine does not have.

I'm looking again for a new vehicle and I'm not sure what is good for me.  In the long term, I'm not sure where I'll be and I think I should be buying in California to make sure I don't have to switch cars, if I move there.  I thought to buy a Subaru Outback because of the all-wheel drive, if I stay in a snowy area.  I considered a Suzuki SX Crossover/station wagon for the same reason.  I don't want a bigger vehicle, so a Mazda 2 with 4 wheel disc brakes would be convenient, but they don't make such a car and the bigger Mazda 3 might have to do.  A Dodge minivan has been on the list occasionally, but the new Alfa Romeo (inspired) Dodge Dart seems more like my kind of vehicle.

If you haven't guessed, I'm slow to cross the US$20,000 barrier.  That mainly puts VWs and South Korean cars in my sights, both of which are not high on my list.  Kia and Hyundai produce a car or two that seem okay, but driving a long distance, where are the dealerships?  I drove my VW Golf GLS across the country and I asked myself the same question then.  It was rare to see a VW, KIA, or Hyundai dealership.  Dodge, Mazda, and Subaru seem to be everywhere, and Suzuki is many places.  Being that Suzuki is a GM affiliate, Chevrolet dealerships might be able to help.

In any case, I'm due to have the oil dipstick holder replaced today.  Yes, it fell apart.  132,000+ miles and it fell apart.  That was a first for me but the clutch is still original and I only just replaced the front struts, so touch wood/knock on wood, it will continue to function well.  Oh, and there was that ignition switch failure where the car was on but not on--all night.  They removed the steering wheel, and the air bag warning lamp is still lit, just to get to some tiny parts.  That was major money that could have been put toward a tune up.  Then, there were the three under-body air management plastic pieces that fell apart and were dragging.  What do you bet they will be $1000 to replace?  I almost wish I was back in Philly and able to take public transportation.

Update: At the dealership, I requested a diagnostic.  They found a hydraulic hose needed to be changed, as well as an evaporation valve.  I agreed that the hydraulic hose should be ordered and they would call me when they got it.  I took a trip further east of there, along the Ohio River.  Part way through the day, that hydraulic hose, and another, split, taking away all the hydraulic pressure in the braking system.  Somehow, it happened when I was stopped and it had been sitting in the parking lot rather than out on the road going 70 mph.  There happened to be a tire place in the same lot and they took generic brake hose and replaced both split sections and the car is going again.  That's a bad coincidence that it was noticed one day and failed the next.  Also, the dealership noticed that the radio antenna was gone, but they didn't notice the side marker light just hanging.  I'm giving them a positive rating for now, but that could change in an instant, especially, if they knew how bad the hose was.

Update 2: Back at the dealership, they replaced the sections of hose that failed with the specific VW part.  They didn't mention a thing, as if there was no problem, but I was already suspicious.  They did a smoke test and found no leaks.  As well, they replaced the serpentine belt without incident.  As they were backing out to do a road test, the gear would not engage.  The service advisor comes to me and gives me the spiel that it's about $150 extra, but the car isn't going anywhere.

After the door closed, I asked aloud "Did they just break it?" and someone in the waiting room replied "I was just thinking the same thing."  I didn't want to start something but it felt too coincidental.  Two visits, two rather major problems.  The service advisor talked to me later and said that they pared down the prices so it cost me about the same as the original estimate, which was also stretching me a bit from what they told me the previous visit.

The car runs better and more powerfully than I remember but no more VWs.

Update 3: I had other issues with the car since July, including a broken ignition switch, which left the car completely disabled and required a disassembly of the steering column at quite a cost, plus a coolant distribution point broke on one of the coldest days possible, disabling the car.  After several thousand dollars, I bought a new (demonstrator) 2012 VW Golf TDI.  It was around US$27,000 new but there were discounts because it was last year's model and had some 5000+ miles on it.  I broke above the US$20,000 mark.  It's better at 10,000 miles than the 1999 was at any mileage.