I only use UPS when the seller does not give me another choice. This happened years back when I ordered something and the shipment was artificially held at their Seacaucus location. There were two arrival scans and two departure scans.
Prior to January 1, 2017, I had a shipment on the way, and they did what they could to delay it and then, didn't put it on the truck the morning it was supposed to be delivered. I mentioned something on Twitter, asked if I could pick it up. I got a call from another office in the area, but not where the shipment was sitting, that it was still on time and that I was mistaken.
A few days ago, I placed an order that was split between FedEx and UPS, both for Wednesday, March 15, 2017. Over the weekend, UPS decided to change it to a later date--4 days for their 3 Day Select shipping.
A little while ago, I put the screenshot on Twitter with an unhappy message for them. Someone looked at the shipment and fixed it, putting it back to Wednesday instead of Thursday. UPS support replied to me as if I was a moron that shipping does not include Saturday or Sunday--duh. It shows that the change was made almost exactly after my Tweet. Hmm...
I can appreciate that they don't want to give away the business--that they want to make money. I'm not against that. Why artificially hold back shipments? Fedex often gets shipments to me ahead of time.
Here is a new one. They've made sure that I won't get it on the originally scheduled day. They got confused when sorting.
Update 2018.12.08: I've had a few packages shipped using UPS. Their information is still inconsistent and I never know whether I'll get the package when they say--if they've set a date. This week, I waited for a package that was supposedly not delivered to UPS for several days. Then, suddenly, it had been delivered to my address.
Why doesn't FedEx have this problem? Even the U.S. Postal Service seems more reliable than UPS.
Update 2024.12.07: What a rotten week for shipping, and there are 18 days until Christmas.
I have an order that was supposed to be delivered Wednesday, Dec. 4th. The shipping label was created. It's either sitting at the store waiting to be received by OnTrac or OnTrac hasn't scanned it and it's on the way.
I ordered two items that were supposed to arrive together on Thursday,
since I can't use them separately. They were both in the same facility
about seven miles away, one arrived 12 hours later in the day than the
other. One arrived on time Thursday the 5th, and the other is sitting, apparently until
the 10th. I placed an order with Amazon to have a functional but
inferior item to be delivered tomorrow, even though rushing the order
cost me about one third extra for the shipping. What I saved on the item sitting at UPS is about what I spent on the other item arriving today.
I placed an order for some Korean groceries over the weekend and they're
supposed to be here yesterday, but I got a notification about 45 minutes
ago that they're going to be here yesterday, and the time suggested that
they would be here before the notification was sent.
First world problems are the worst!!! 😆