Sunday, December 14, 2014

Sprint has decided to hide coverage deficiencies on the map with 100% LTE, then Spark

I came to this area about five months ago.  I noticed that the majority of this city of 70,000+ people were covered by 3G, while the adjoining city of 22,000+ had strong LTE.  I also noticed that Sprint seemed to be working their way up California SR 99, but skipping this area north of Modesto and resuming near Sacramento.

As time progressed, they added LTE capabilities and they've slowly crept into my apartment, but I'm still at many times seeing 1xRTT as LTE and 3G/EVDO fight over my phone.

I mentioned this to @sprintcare a while back, noting the huge roaming area encompassing the shopping area on the east side of the city.  I was told to look at AIRRAVE as an option.  It isn't a portable option and it doesn't fix the lack of coverage.  It could only cover it up.  Since that conversation, I started another with @sprintcare, as I noticed that the map showed LTE coverage while the behavior of the network had not changed.

They told me that there were no towers in the area.  I told them that the maps didn't show that any longer.  They told me to look again and again.  I finally made screenshots of the map at the cross streets I told them, and the map near my apartment, on the edge of the roaming area.  They never replied.
What roaming area?

What roaming area?

It's apparent that marketing is more important than truth.  I assume my previous conversation about the roaming area caused them to falsify results on the coverage map.  What else (and where else) have they modified the truth?

Update 2015.01.23: Two days ago, there was almost no service and my phone spent almost the whole day on roaming, not only near home, which wouldn't be unusual, but in other areas where LTE is usually strong.  According to an acquaintance on Sprint, service was also bad there, so apparently, it was up and down California SR 99, not just where I live.

What was naturally amusing is that @sprintcare told me that there were no reported problems.  Cable company, much?  I made the comment that since September 2000 when I became a Sprint customer they only admitted to one problem.  Later, they decided that there was an outage.  They didn't mention that it was over multiple cities.

Turbo 1xRTT? Spark? I wish.
3G map shows roaming area
Voice is fair but data is 100%?

I was shocked to find that they updated the map to show Spark, not only over my city, but the highest performance over my apartment.  It was amusing to see 1xRTT while viewing the new coverage map details.  I believe that they might have a plan for Spark here, but I think they're jumping the gun with their marketing efforts.  With the roaming hole, they shouldn't be able to claim coverage anyway but their map legend has no extra provision for Spark or LTE roaming.

Wouldn't it be wonderful to have three frequency LTE coverage?  I haven't exactly seen it working yet, although parts of the San Francisco Bay Area are working quite well.  I've seen something upwards of 30 Mbps on occasion.  I'd be really impressed to see upwards of 70 Mbps, especially since Verizon is working on two frequency LTE coverage, on capable devices, which my MiFi 5510L is not.

Update 2015.05.16: Spark is apparently working in parts of this town.  I saw 30+ Mbps a couple of miles west of my apartment.  I'm still struggling to keep a signal at home, and end up with 1xRTT or No Service far too often.  I've been told that I should take my phone to be serviced.  This is like "The problem is in your set." responses from the cable company that won't acknowledge their problems.

I would imagine that my service would be just fine here, if they had the other tower emplacement.

Update 2015.11.13: They apparently removed the new equipment about a month after it was working and restored the old equipment.  I'm guessing that they wanted to show that they had the coverage, but only planned to map it and remove it, probably so that they could help the area around the headquarters in Overland Park, Kansas.

It is a good idea to give their employees good service, especially since they aren't paying full price for services.  That way they can claim that there is no problem with service, because they have no problem with service.  It's a bit like Congress--if the executives had to live with our poor conditions, they'd probably be willing to do more for the everyday people.

Parts of the San Francisco Bay Area are very good, but there is no consistency there.

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